Dealers must also be able to remain calm when confronted by angry or dissatisfied players. Many casinos also expect dealers to entertain patrons, so they should have an outgoing personality and enthusiastic manner. Got the Skills?Ĭasino dealers must possess strong communications skills because they deal with customers on a regular basis. In some states, there are minimum age requirements for dealers.

Background checks are required, and those with a criminal record will not be able to obtain licensure. To obtain licensure, dealers must provide proof of residency in the state in which they wish to work as well as photo identification. Licensure by State Gaming BoardsĪ casino dealer must be licensed by state gaming boards. There are also certificate programs for professional casino and gaming surveillance. At Atlantic Cape Community College in Atlantic City, NJ, courses are offered through the hospitality and gaming department to train individuals, called croupiers, for work at table games as well as poker and tournament play. Springfield (MA) Technical Community College, for example, is partnering with the new MGM casino resort in that city to ready people for casino worker jobs. Some community colleges are now offering non-credit and credit courses for people who want to work in the casino and gaming industry. Many casinos require their dealers to complete customer relations training programs, which can run from one week to one month in length.

Casino dealer license